FAQs - General
Does Maple Shade Utilities maintain the roads, storm sewers and catch basins?
No. Roads, storm sewers and catch basins are maintained by the Public Works Department. They can be reached at 856-779-9610.
I have a service appointment. Does someone need to be present?
Yes. Maple Shade Utilities personnel will not enter a premise unless a representative of the owner is present. This holds true for unoccupied properties as well.
My toilet is not running, can I assume it’s not leaking?
Absolutely not! Toilet leaks can be both silent and invisible. A small leak of just 1 gallon per hour will waste in excess of 4,000 gallons in a billing period! Free toilet leak detection kits are available to all residents at the Tax Office and at the Maple Shade Utilities Administration Building.
There are many factors which can cause brown water. The most common causes are an unusually high flow somewhere in the system from an open fire hydrant and during the hydrant flushing program. The discoloration is the result of iron in the water. If you experience brown water, open the cold water only on one or more faucets and allow the water to run for 15 minutes. If the water is not clear after 15 minutes, please contact Maple Shade Utilities. DO NOT do laundry or open a hot water faucet if you observe brown water until the condition clears.
Why is my water brown?
No, Maple Shade Utilities does not add fluoride to the water.
Does Maple Shade fluoridate the water?
A Maple Shade Utilities employee will rarely show up at your door without a pre-arranged appointment. All Maple Shade Utilities employees carry Maple Shade Township Employee photo ID’s. If you are unsure who the visitor is, ask to see their ID.